What's With That (FAQ)
Welcome to our Learning Page (aka our FAQ page)! Let's learn a bit about what's happening with our products, what some reasons for our choices here at WWCC are for, and how to navigate shipping expectations and refunds. Let's DIVE IN!
Q: Why is my candle wax cracked?
A: Good question! Due to the high content of Beeswax in our proprietary wax blend, it is common for your candle to crack if it cools too quickly. This does not compromise the quality of the burn. If it is something you are concerned about in terms of aesthetics, please be sure to keep you candles in a room that will not cool the wax quickly. Ideally an environment with temperatures over 75* F (23.9* C).
Q: What are standard SHIPPING expectations? How long does it take to get my order?
A: Orders are shipped Monday through Wednesday during the hot months of the year to avoid products sitting in hot and precarious places for extended periods of time. During cooler months, we ship Monday through Saturday. Most shipments* take 3-5 days to arrive once the order has been packaged.
Local Deliveries can be expected no later than the next afternoon. If there is a specific delivery window needed please relay those needs in the "delivery instructions" option at check out, or email instructions to info@wyliewillow.com
*If you ordered a large quantity of products, it can take up to 10 days for products to be shipped, depending on current inventory available and new batch production needs. That is because the curing time for our natural candles is 10 days.
Overall, we want to make sure you receive the best experience possible.
Q: What is your Return Policy?
A: Please email us at info@wyliewillow.com for any concerns regarding your purchase. Products broken in transit can be replaced easily with an email including basic customer information and photo of broken items.
Refunds are generally not provided except in extreme cases. Please email info@wyliewillow.com if you believe you qualify as such.
Please remember to track your packages, especially during hot times of the year. Do not leave packages in mail boxes for extended periods of time. Wax will change its shape when left in heated environments, and may not resemble purchased products.
Q: What are these harmful chemicals you're talking about in fragrance oils?
A: Some common components of fragrance oils are unfortunately, knowingly unsafe for prolonged human (and animal) exposure. Here are some examples:
Let's talk about PHTHALATE. Phthalates are used in fragrance oils as "solvents used to extend the aromatic strength of the candle fragrance oil" (the Flaming Candle). According to an article in the National Library of Medicine, however, Phthalates are a known endocrine disruptor. What does that mean? It means that it can cause negative long-term impacts on pregnancy, child growth and development, and reproductive systems in both you children and adolescents. That's not it?? Nope. According to Health Care Without Harm, damage to liver, kidneys, lungs as well as reproductive systems are some of the adverse impacts found in studies on human populations. And that is only scratching the surface.
Then there's PARAFFIN. What's Paraffin? Well, it's a petroleum derived wax commonly used in candles. It is fantastic at holding fragrance, and pours really easily when making candles. So what's wrong with it then? It is not considered a natural wax, it is not biodegradable, and is not clean burning. Toxic chemicals like toluene and benzene are released when paraffin wax is burned. Over prolonged periods of exposure these chemicals are linked to developmental toxicity, the development of asthma and lung cancer to say a few.
It is enough for us here at WWCC to make educated decisions on the ingredient selections we make for our products and consumers.
Q: If Fragrance Oils are so sketch, why not exclusively use Essential Oils?
A: We seriously wish we could. However, not all essential oils are safe to burn and can cause irritation for eyes, nose and lungs. Those that are safe to burn require tremendous quantities of raw materials. The New Yorker briefly discussed the production process used by doTerra and Young Living, two highly regarded Essential Oil companies in the US, in an article in 2017. Stating "...steam-distilling or cold-pressing plant material, are incredibly resource-intensive to produce." The author, Rachel Monroe, uses the example of rose petals used to produce one ounce of rose oil. Want to guess how much? A million petals. Monroe also discusses in her article the lack of proper controls, and risk of ecological crash that threatens many plant species due to the extreme increase in demand for essential oils.
So the real reason behind our limited essential oil use is simple. We have genuine concern for environmental impacts from the growing mass consumption of essential oils.